Privacy Policy

FAVA (“we,” “our,” “us”) prioritizes data protection and is dedicated to safeguarding your privacy while offering a community-based platform where Users can request or offer informal help. This FAVA privacy policy outlines how we collect, use, share, and protect your user information. 

By using FAVA, you consent to these practices.

We collect the following categories of information when you use FAVA:

When you sign up, we collect:

• name
• email address
• phone number
• nickname(s)
• profile photo (optional)
• password (encrypted)
  

When you interact on FAVA, we collect:

• groups you join or create
• posts, requests, offers, comments
• messages within groups
•  favor requests you share
• when you mark tasks completed

We only collect location data if you opt in.

Used for:

• finding nearby groups
• filtering local requests
• mapping pickup/drop-off areas
  

You may disable location permissions at any time.

Automatically collected for security and improvement:

• device type
• operating system
• IP address
• browser type
• crash logs
• cookies and analytics
• usage activity within the Platform
  

If you pay or earn money:

• Stripe collects your payment method
• Stripe collects your banking information (for payouts)
• FAVA does not store or access full card or bank details
  

For earners, Stripe requires identity verification (KYC).

You agree to Stripe’s policies:
https://stripe.com/legal/connect-account 

We use your information to:

• create and manage your account
• connect you with groups
• display your posts, requests, and offers
• enable communication between users
• send notifications and alerts
• process payments and payouts (via Stripe)
• improve features, usability, and safety
• detect fraud or misuse
• respond to support inquiries
• comply with legal obligations
  

We do not use your information for automated decision-making or profiling. 

We do not sell your personal data.

We may share information with:

Only information you intentionally make visible to:

• group members
• people you invite
• helpers/payers involved in a request
  

Personal details like phone numbers are shared only when necessary (e.g., in a completed transaction).

To operate the Platform, we use trusted partners for:

• hosting
• analytics
• notifications
• payment processing
• customer support
  

They are restricted from using your data for any other purpose.

For payments or payouts.
Your financial information is handled by Stripe, not FAVA.

We may disclose information if required:

• by law
• for safety concerns
• to respond to valid requests from authorities
  

When you share a favour request, Fava generates a link that you send yourself using your own phone, email, or messaging app. Fava does not send messages to people on your behalf, and Fava does not collect or store the contact details of anyone you share a link with.

Fava sends text messages only to phone numbers that the recipient has entered themselves. There are two points where this happens: when you confirm that you can help with a favour on a Fava link, and when you accept a favour inside the Fava app for the first time. In both cases you enter your own number and are told at that moment that you will receive text messages.

What we send. Text messages relating to a specific favour: confirmation of the favour you agreed to help with, the requester's contact number, a link to view the favour, and notification when the favour is marked complete.

Where links go. Text messages from Fava contain links to getfava.app, which is operated by Fava.

Message frequency. Message frequency varies. You will typically receive between one and three messages per favour.

Cost. Message and data rates may apply.

Opting out. Reply STOP to any message to stop receiving texts from Fava. Reply START to resume.

Help. Reply HELP to any message, or contact us at info@fava,co for assistance.

Your mobile number. Mobile information and SMS consent will not be shared or sold to third parties or affiliates for marketing or promotional purposes at any time. Phone numbers are shared only with the other party to a favour you have agreed to, and with our messaging provider for the sole purpose of delivering these messages.

Delivery. Carriers are not liable for delayed or undelivered messages. 

We use cookies or similar tools for:

• app functionality
• login session management
• analytics
• performance improvements
• bug detection
  

You can disable cookies in your device or browser, though some features may not function as intended.

We implement technical and administrative safeguards, including:

• encrypted connections (HTTPS)
• secure server storage
• access controls
• audit logs
• restricted employee access
  

However, no system is completely secure.
You share information at your own risk.

In the event of a data breach, we will notify affected users as required by law.

We retain:

• account data while your account is active
• limited data for up to one year after account deletion for fraud prevention, dispute resolution, or legal obligations
• transaction information as required by financial regulations
  

After retention periods, data is securely deleted or anonymized.

Depending on your region (e.g., CCPA, GDPR), you may have the right to:

• access your data
• request deletion
• request correction
• opt out of certain data uses
• download your data copy
  

Submit requests to:
info@fava.co

We may need to verify your identity before processing requests.

FAVA is for individuals 18 and older.

We do not knowingly collect information from minors.
If you believe a minor has created an account, contact us immediately so we can remove it.

The Platform may contain links to third-party websites or services.
FAVA is not responsible for their privacy practices or content.
You are encouraged to review their policies. 

We may update this Policy as FAVA grows or legal requirements change.
When we make material updates, we will notify users via:

• email
• in-app notice
• updates to this page
  

Continued use of the Platform constitutes acceptance of updates.

If you have questions about this Privacy Policy or need assistance:

info@fava.co