These Terms of Service (“Terms”) govern your use of the FAVA mobile application and website (“Platform”). By creating an account or using FAVA in any way, you agree to these Terms. If you do not agree, you may not use the Platform.

FAVA is headquartered in Texas.

Throughout these Terms, “FAVA,” “we,” “our,” and “us” refer to the Platform and its operators. “User,” “you,” and “your” refer to individuals using the Platform.

FAVA is a community-based platform that allows users to post, request, or offer informal favors — such as rides, errands, and general help — within private or public groups.

FAVA is not:

• a service provider
• an employer
• an agent, broker, or intermediary
• responsible for vetting or supervising users
• responsible for payments between users
• responsible for the performance, quality, or safety of tasks

All arrangements and agreements are strictly between users.

FAVA does not screen users, run background checks, or verify identities. Users must rely on their own judgment and due diligence.

To use FAVA:

1. You must be at least 18 years old.
2. You must provide accurate account information.
3. You must keep your login credentials secure.
4. You may not use FAVA for any unlawful or prohibited activity.

FAVA may suspend or terminate your account for violations of these Terms.

When using FAVA, you agree that:

✔ You are solely responsible for evaluating the trustworthiness of other users.

FAVA does not vet, screen, or guarantee users.

✔ You make decisions at your own risk.

This includes interactions involving:

• children
• elderly individuals
• property
• rides
• errands
• drop-offs and pick-ups
  

✔ You must use common sense.

Do not share sensitive information until you feel comfortable.

✔ You must comply with all applicable laws.

Illegal activity is strictly prohibited.

Users may create or join groups.

• Group admins may approve or deny membership.
• Admin decisions are their own; FAVA does not verify or control them.
• Private groups are not searchable if the admin disables discoverability.

If an admin adds someone's email address or phone number to a group, that person is automatically pre-approved when they sign up.

You agree not to:

• harass or harm others
• post inappropriate, explicit, or offensive content
• request or offer prohibited services (see “Prohibited Requests Policy”)
• impersonate others
• use FAVA for commercial hiring or workforce placement
• use FAVA for professional licensed services (medical, legal, childcare supervision, etc.)
• access homes without permission
• post fraudulent, unsafe, or misleading requests

Violations may result in immediate removal.

FAVA uses Stripe Connect to process payments between users.

To receive payouts as an earner, you must complete Stripe onboarding and agree to the Stripe Connected Account Agreement:
https://stripe.com/legal/connect-account

• You pay the posted amount only.
• You are not charged Stripe fees or platform fees.
  

You receive the posted amount minus:

1. Stripe payment processing fees
2. FAVA’s platform fee, which is disclosed in the app before you accept a request
   

(No fee amounts will appear in these Terms. This allows fee flexibility in the future.)

FAVA does not guarantee payouts, timelines, or Stripe account approvals.

FAVA does not mediate payment disputes between users.

FAVA may offer Users the option to voluntarily provide an optional tip to support the operation and maintenance of the Platform (“Support FAVA”). This optional tip is paid directly to FAVA, is not a charitable donation, does not purchase any digital content or app features, and is separate from any User-to-User payments. Participation is entirely optional and does not affect access to the Platform or User services.

FAVA does not provide:

• liability insurance
• worker’s compensation
• property insurance
• automobile insurance
• bonding coverage

Users are responsible for their own insurance needs.

You retain ownership of content you post on FAVA but grant FAVA a worldwide, non-exclusive, royalty-free license to host, display, and use that content to operate the Platform.

FAVA may remove content that violates our policies but is not obligated to monitor all activity.

FAVA is not a party to any agreement between users and will not:

• mediate
• arbitrate
• enforce
• supervise
• or guarantee
  

any arrangement, promise, task, payment, or service quality.

You release FAVA from all claims related to disputes with other users.

To the fullest extent permitted by law:

FAVA is provided “AS IS” without warranties of any kind.

We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

FAVA is not responsible for:

• user conduct
• service quality
• safety risks
• property damage
• missed pickups or miscommunications
• outcomes of favors
• truthfulness of user posts
• unauthorized access to data
  

FAVA’s liability is limited 

In no event will FAVA be liable for:

• indirect or consequential damages
• lost profits
• personal injury
• property damage
• emotional distress
  

Total liability will never exceed $100 or the amount paid to FAVA in the past 12 months — whichever is less.

You agree that any dispute between you and FAVA will be resolved through binding arbitration under the American Arbitration Association (AAA).

• Venue: Bexar County, Texas
• Governing law: Texas
• No class actions or jury trials
• The Federal Arbitration Act applies
  

This section survives account termination.

FAVA may suspend or terminate your account for:

• violating these Terms
• unsafe behavior
• fraud
• misuse
• abusing the app or payment system
  

Upon termination, you lose all access to the Platform.

FAVA may update these Terms as the app evolves.
Continued use after updates means you accept the new Terms.

Major changes will be communicated through the app or email when required.

For questions or concerns:
info@fava.co

FAVA sends text messages only to phone numbers that the recipient has entered themselves. There are two points where this happens: when you confirm that you can help with a favor on a Fava link, and when you accept a favor inside the Fava app for the first time. In both cases you enter your own number and are told at that moment that you will receive text messages.

What we send: Text messages relating to a specific favor: confirmation of the favor you agreed to help with, the requester's contact number, a link to view the favor, and notification when the favor is marked complete.

Where links go: Text messages from FAVA contain links to getfava.app, which is operated by FAVA.

Message frequency: Message frequency varies. You will typically receive between one and three messages per favor.

Cost: Message and data rates may apply.

Opting out: Reply STOP to any message to stop receiving texts from FAVA. Reply START to resume.

Help: Reply HELP to any message, or contact us at info@fava.co for assistance.

Your mobile number: Mobile information and SMS consent will not be shared or sold to third parties or affiliates for marketing or promotional purposes at any time. Phone numbers are shared only with the other party to a favor you have agreed to, and with our messaging provider for the sole purpose of delivering these messages.

Delivery: Carriers are not liable for delayed or undelivered messages.